Lydia Azide

Virtual Assistant

Lagos, NG.

About

Highly organized and resourceful professional with strong experience in administration, client support, and operations management. Skilled in calendar management, email handling, document preparation, and client communication, with proven ability to ease the workload of busy business leaders and entrepreneurs. With a background in the travel industry, I also bring expertise in managing travel arrangements, including flights, hotel bookings, and transport, ensuring smooth and stress-free travel. Proficient in Microsoft Office Suite, Excel, and Trello, I am detail-oriented, adaptable, and committed to maintaining confidentiality. I am eager to leverage my skills to provide efficient and reliable virtual assistance that helps business professionals focus on growth and strategy.

Work

Freelance Virtual Assistant

Virtual Assistant

Worldwide

Sep 2024→ Present

Highlights

Managed calendars, scheduled appointments, and coordinated meetings for busy professionals.

Handled email management including inbox organization, drafting responses, and client follow-ups.

Prepared, formatted, and organized documents, ensuring accuracy and timely delivery.

Assisted with client communication and maintained confidentiality in all interactions.

Coordinated travel arrangements including flights, hotel bookings, and transport logistics.

Supported project coordination and task tracking using tools like Microsoft Excel and Trello.

Provided general administrative support to help clients streamline workflows and save time.

Apeiron Global

Travel Agency Manager

Obanikoro, Lagos, Nigeria

Nov 2022→ Present

Summary

Led comprehensive travel agency operations, driving growth through strategic market analysis, team leadership, and client relationship management.

Highlights

Increased market share by 10% through in-depth market research and data analysis, capitalizing on emerging industry trends.

Optimized operational efficiency and resource allocation by implementing data-driven strategies, leveraging data analysis and visualization to streamline processes.

Boosted company revenue by 30% by consistently processing up to 10 visa applications and 20 error-free flight bookings monthly with high accuracy.

Managed a team of 3 employees, fostering high performance and ensuring seamless client travel arrangements and exceptional service delivery.

Secured favorable contract terms valued at N5,000,000 with key vendors, enhancing service quality and client satisfaction.

Vephla Group

Data Analyst Intern

Lagos, Lagos, Nigeria

Aug 2024→ Aug 2025

Summary

Conducts comprehensive data analysis, visualization, and reporting to support business intelligence initiatives and strategic decision-making.

Highlights

Ensures data accuracy and consistency by performing rigorous data cleaning, formatting, and validation processes across diverse datasets.

Develops dynamic dashboards and visualizations using Excel, Power BI, and Tableau, translating complex data into actionable insights for business stakeholders.

Analyzes large datasets to identify critical trends, patterns, and correlations, informing strategic business decisions and operational improvements.

Designs and interprets various chart types (line, bar, map) to effectively communicate data-driven narratives and insights.

Develops comprehensive technical reports detailing findings, methodologies, and actionable insights to guide strategic planning.

Apeiron Global

Travel Consultant/Digital Marketer

Obanikoro, Lagos, Nigeria

Jul 2019→ Nov 2022

Summary

Managed client travel services and digital marketing initiatives, significantly enhancing customer engagement and operational efficiency.

Highlights

Achieved high client approval rates by successfully processing visa applications for over 30 countries, ensuring compliance and smooth travel.

Boosted client engagement by 20% through strategic social media management, digital communications, and targeted newsletter campaigns.

Reduced booking errors by 15% and improved client experience by enhancing operational efficiency in international and domestic travel logistics.

Increased company profitability by strategically utilizing preferred vendors and effectively communicating travel policies to clients.

Enhanced financial accuracy by improving payment processing, reducing errors, and ensuring timely collection of travel service fees.

Cirrdoc Nigeria

Social Media Manager (Volunteer)

Lagos, Lagos, Nigeria

Dec 2020→ Oct 2021

Summary

Managed social media strategy and content creation for a non-profit, increasing online presence and advocacy efforts.

Highlights

Developed compelling content (posts, articles, infographics, videos) to raise awareness and promote gender equality for key initiatives.

Enhanced CIRRDOC Nigeria's online presence and advocacy through comprehensive social media strategies, increasing Instagram channel traffic.

Ensured consistent and timely updates by scheduling and publishing content across Facebook, Twitter, Instagram, and LinkedIn.

Streamlined content production and execution by managing a monthly content calendar for seasonal campaigns and collaborating with cross-functional teams.

St. Joseph's Physiotherapy Clinic

Content Writer

Lagos, Lagos, Nigeria

Mar 2020→ Jan 2021

Summary

Produced engaging and error-free content, collaborating with strategists to support SEO, sales, and thought-leadership goals.

Highlights

Produced high-quality, error-free content, enhancing readability and audience engagement through exceptional writing, editing, and proofreading.

Collaborated with content marketing strategists to develop SEO-optimized copy, significantly promoting client sales and thought leadership.

Ensured content quality and alignment with project goals by rigorously evaluating requirements and adhering to creative standards.

Delivered high-quality, visually impactful content and programs under tight deadlines, maintaining an authentic and captivating voice.

MyFilmhouse

Brand Ambassador

Surulere, Lagos, Nigeria

Oct 2017→ May 2019

Summary

Drove customer acquisition and satisfaction, converting leads and cultivating loyalty for MyFilmhouse.

Highlights

Achieved a 90% conversion rate of leads to registered customers on the MyFilmhouse App, significantly expanding the user base.

Maintained high customer satisfaction by proactively addressing needs and resolving concerns through strategic problem-solving.

Cultivated strong customer loyalty, leading to increased repeat business and improved sales performance.

Ministry of Information and Strategy, Lagos State Government

Front Desk Officer

Lagos, Lagos, Nigeria

Jun 2017→ May 2018

Summary

Provided front-line support and information, ensuring efficient communication and positive visitor experiences for a government ministry.

Highlights

Built strong rapport and enhanced visitor retention by providing prompt assistance and answering inquiries for a high volume of daily visitors.

Managed a multi-line phone system, efficiently directing inquiries and transferring calls to appropriate departments, improving communication flow.

Trained new staff on operational procedures, compliance requirements, and performance strategies, ensuring consistent service delivery.

Education

Vephla University

Lagos, Lagos, Nigeria

Sep 2023→ Jul 2024

Certificate Program Data Analytics and Data Science

Courses

Microsoft Excel and Data Visualization

Power BI

Tableau

SQL

University of Port Harcourt

Port Harcourt, Rivers State, Nigeria

Sep 2012→ Aug 2016

Bachelor of Arts History and Diplomatic Studies

Languages

English

Certificates

Data Analytics

Jul 2025

Vephla University

Future Female Leaders Training

Sep 2024

University of Cape Town/African Management Institute

Skills

Business Intelligence

Business Intelligence.

Communication

Communication.

Data Cleaning

Data Cleaning.

Data Formatting

Data Formatting.

Data Validation

Data Validation.

Data Visualization

Data Visualization.

Dashboard Creation

Dashboard Creation.

Reporting

Reporting.

Data Integrity

Data Integrity.

Data Privacy

Data Privacy.

Trend Analysis

Trend Analysis.

Pattern Recognition

Pattern Recognition.

Correlation Analysis

Correlation Analysis.

Customer Service

Customer Service.

Client Engagement

Client Engagement.

Client Retention

Client Retention.

Customer Satisfaction

Customer Satisfaction.

Stakeholder Management

Stakeholder Management.

Client Relationship Management

Client Relationship Management.

Social Media Management

Social Media Management.

Content Creation

Content Creation.

Content Strategy

Content Strategy.

Email Marketing

Email Marketing.

Newsletter Campaigns

Newsletter Campaigns.

Canva

Canva.

Analytical Skills

Analytical Skills.

Strategic Decision-Making

Strategic Decision-Making.

Problem-Solving

Problem-Solving.

Negotiation

Negotiation.

Adaptability

Adaptability.

Research

Research.

Report Writing

Report Writing.

Cross-functional Collaboration

Cross-functional Collaboration.

Time Management

Time Management.

Microsoft Excel

Microsoft Excel.

Power BI

Power BI.

Tableau

Tableau.

SQL

SQL.

Python

Python.

Pivot Tables

Pivot Tables.

Conditional Formatting

Conditional Formatting.

R

Projects

Data Analytics Portfolio

Jan 2023→ Jul 2024

Summary

Showcasing practical projects in data cleaning, analysis, and visualization using Excel, Power BI, and SQL. Includes insights on sales trends, regional performance, and customer behavior.